Troubleshooting

RbLighting won’t connect to Rekordbox!

Symptoms

You’re seeing the orange connection icon in RbLighting.

Resolution

1. In RbLighting, try to force a connection to Rekordbox.
   • “Settings” -> “Connect to Rekordbox”.
2. Wait 1-2 minutes.
   • If RbLighting does not connect, proceed to the next step.
3. Confirm you are using a supported version of Rekordbox.
   • Consult the table in supported versions to confirm.
4. Open “Services” on your PC, and locate the “RbLighting” service.
   • Confirm that it is “running”. If not, right click and click “Start”.
   • If RbLighting does not connect or the service abruptly stops, proceed to the next step.
5. Consult the service log file.
   • This is located in C:\ProgramData\RbLighting\service.log.
6. For any further support, please contact rblighting@albiedj.com and attach the log file.